T's & C's & Privacy & Cookie Policy

Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.Disclaimer

Exclusions and LimitationsThe information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; andexcludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

Privacy policy

BRITVET SERVICES LTD values the privacy and security of the information you share with us. This Privacy Statement applies to information collected through BRITVET SERVICES LTD (the “website”). This Statement describes how BRITVET SERVICES LTD collects, uses, shares, protects, or otherwise processes your personal information.

By using this website, you agree to the terms of this Privacy Statement.

Collection and Use of Information

BRITVET SERVICES LTD collects personal information to set up and manage accounts for our services. You may need to provide BRITVET SERVICES LTD with personal information such as:

• Name
• Email address

BRITVET SERVICES LTD uses such information for:

• Website registration
• Enabling sales and other transactions
• Processing payments and settlements
• Measuring, improving, and customising our services
• Fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, or back-office functions

BRITVET SERVICES LTD does not hold or store credit/debit card details.

Third-Party Websites

Our website and mobile applications may contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

Cookies and Logs

BRITVET SERVICES LTD collects information related to your use of our website using cookies and log information.
Cookies are small files containing strings of text stored on your computer. BRITVET SERVICES LTD uses cookies to authenticate you as a user when you log in, track your session, deliver content specific to your preferences and interests, and provide other functions.

Log information may include web requests, IP address, operating system, browser type, browser language, date and time of your request, and cookies that may uniquely identify your browser. BRITVET SERVICES LTD uses this information to enhance the functionality of the website and make your access more convenient, secure, and efficient.

BRITVET SERVICES LTD also uses information gathered from logs and cookies to monitor website performance, improve website design, functionality, and security, and assemble web analytics and activity trends. Information is retained for as long as reasonably required for business purposes or to comply with legal obligations.

Google Analytics

BRITVET SERVICES LTD uses Google Analytics, a web analytics service. Google Analytics uses cookies and other means to help BRITVET SERVICES LTD analyse how users use the site. See Google’s Privacy Policy for more information.

Disclosure of Personal Information

BRITVET SERVICES LTD may disclose personal information where:

• Required by law, court order, or other government entity
• We have reasonable grounds to believe disclosure is necessary to protect the rights, privacy, property, or safety of our users or others
• We have reasonable grounds to believe the information relates to a breach of an agreement or violation of law
• It is necessary for fraud protection, risk reduction, or debt collection
• It is necessary to enforce or apply our legal agreements or pursue remedies
• The information is public
• You have provided consent or direction
• Other lawful reasons apply

When required or permitted to disclose information, we will only disclose what is necessary to fulfil the purpose.

BRITVET SERVICES LTD may disclose aggregate or statistical information to business partners, for public relations, or for other lawful purposes.

‘Do Not Track’ Notifications

Some browsers allow you to automatically notify websites not to track you using a “Do Not Track” signal. There is currently no industry consensus on what “Do Not Track” means. Like many websites, BRITVET SERVICES LTD does not alter its practices when receiving a “Do Not Track” signal.
To learn more, visit www.ico.org.uk.

Accessing, Updating, or Deleting Your Data

If you request deletion of your personal data and that data is necessary for services you have purchased, the request will only be honoured to the extent that it is no longer required for legitimate business, legal, or contractual purposes.

If you would prefer not to receive further messages from us, please contact us at info@bvsvets.co.uk.
If you would like to obtain records of the data we hold about you, please email info@bvsvets.co.uk.

Data Protection Authority

If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to the UK’s Information Commissioner’s Office (ICO).

Security

BRITVET SERVICES LTD combines technical and physical safeguards with employee policies and procedures to protect your information. We use Secure Sockets Layer (SSL) software to encrypt the information you provide online. We continue to assess new technology to protect your data and upgrade our security systems when appropriate.

Only authorised BRITVET SERVICES LTD employees have access to personal information. Misuse of data by an employee may result in disciplinary action, up to and including termination. Any third party found misusing data may have their agreement with BRITVET SERVICES LTD terminated.

Data Integrity

BRITVET SERVICES LTD processes personal information only for the purposes for which it was collected and in accordance with this Privacy Statement. We take commercially reasonable steps to ensure data is relevant, accurate, complete, and current. Information is retained as long as necessary for business or legal reasons.

BRITVET SERVICES LTD may send relevant marketing communications considered to be of interest based on your profile. If you would prefer not to receive further messages from us or our selected partners, please contact info@bvsvets.co.uk.
To request a copy of the data we hold or to have it deleted, please email info@bvsvets.co.uk.

How We Obtain Your Data

You may have provided data if:

• You contacted us via our online form
• You subscribed to our newsletter
• You are a customer who has provided details by email, phone, letter, or in person

Why We Hold Your Data

We hold your data because you may:

• Have contacted us for information
• Be a customer of BRITVET SERVICES LTD
• Have subscribed to our newsletter

How Long We Hold Your Data

We hold your data for no longer than 3 years, unless there is an ongoing business relationship.

Contact Information

If you have questions or concerns related to this Privacy Statement, please contact us: info@bvsvets.co.uk

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